1. SELLER INFORMATION
| Trade Name | My Dreams Collection |
| Address | Gebze, Kocaeli, Turkey |
| Phone | +90 532 501 3022 |
| info@mydreamscollection.com | |
| Website | www.mydreamscollection.com |
2. PRODUCT INFORMATION
My Dreams Collection offers custom-made conservative evening dresses, suits, and accessories designed for engagements, commitments, wedding invitations, graduations, and special occasions.
Product images, descriptions, prices, and stock information are available at www.mydreamscollection.com. Product prices are stated in Turkish Lira (TL) and include taxes.
3. ORDER AND PAYMENT INFORMATION
Orders are accepted only through the website. Payment can be made via credit card, debit card, or other methods offered on the website. Payments are securely processed through the PayTR infrastructure.
4. DELIVERY INFORMATION
| Preparation Time | 5–8 business days from payment confirmation |
| Shipping Method | Hepsijet Express Cargo |
| Shipping Fee | Free |
| Delivery Region | Throughout Turkey |
A tracking number will be sent to you when the product is handed over to cargo. Upon receipt of the product, the package contents must be checked, and any issues detected must be reported to our customer service as soon as possible.
5. CUSTOM PRODUCTION AND RETURN POLICY
Our products are custom-made according to the buyer's personal request and declaration for each order. Therefore, in accordance with Article 15 of Law No. 6502 on Consumer Protection and Article 16 of the Distance Sales Regulation, the right of withdrawal cannot be exercised, and returns are not accepted.
6. EXCHANGE RIGHT
In cases of size mismatch or manufacturing defects, the following conditions apply:
- Contact with our customer service is required within 7 days from the delivery date.
- Each order is entitled to 1 free exchange.
- The product must be unused, with its original tag, and sent with the invoice.
- Exchange requests cannot be processed without the approval of customer service; products sent without approval may not be accepted.
- In case of a manufacturing defect, the product will be inspected by the quality control unit, and the result will be communicated within 5 business days.
7. ORDER CANCELLATION
You can cancel your order through the following channels until 16:00 on the same business day:
- Phone: +90 532 501 3022
- E-mail: info@mydreamscollection.com
The cancellation request must include your full name and order number. You will be notified once the cancellation is approved.
8. PRODUCT CARE
To preserve the initial form and elegance of the products, only dry cleaning is recommended. Household cleaning methods may damage the fabric.
9. CUSTOMER SERVICES
| Phone | +90 532 501 3022 (Weekdays 09:00–18:00) |
| info@mydreamscollection.com |
10. AUTHORIZED BODIES
In case of dispute, recourse may be made to the Consumer Arbitration Committee or Consumer Courts within the scope of Law No. 6502 on Consumer Protection.
This form has been prepared in accordance with Law No. 6502 on Consumer Protection and the Distance Sales Regulation.