ARTICLE 1 – PARTIES
| SELLER Title | My Dreams Collection |
| Address | Gebze, Kocaeli, Turkey |
| Phone | +90 532 501 3022 |
| info@mydreamscollection.com |
BUYER: The person who declares their name, surname, address, and contact information registered in the system during the order.
ARTICLE 2 – SUBJECT
This Distance Sales Agreement regulates the rights and obligations of the parties within the framework of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product or products ordered by the Buyer via www.mydreamscollection.com.
ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT
The product subject to the agreement is an evening dress, suit, or accessory that will be specially produced at the Buyer's personal request, in line with the model, color, and size information chosen by the Buyer in the order form.
The product price, shipping information, and total amount have been shown to the Buyer on the order summary screen and approved by the Buyer.
ARTICLE 4 – DELIVERY
| Preparation Time | 5–8 business days from payment confirmation |
| Shipping | Hepsijet Express Cargo |
| Shipping Fee | Free |
Delivery is made to the address declared by the Buyer during the order. The Seller cannot be held responsible for delivery problems arising from incorrect or incomplete address declarations.
When the product is received, the package content must be checked, and in case of damage related to shipping, a report must be prepared and the Seller must be informed immediately.
ARTICLE 5 – PAYMENT
Payment is made in advance during the order completion stage, by credit card, debit card, or other methods offered on the website. Payments are processed via the PayTR secure payment infrastructure.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The ordered products are specially produced in line with the Buyer's personal request and declaration, and therefore, in accordance with Article 15 (g) of the Consumer Protection Law No. 6502, the right of withdrawal cannot be exercised for such products.
By approving the order, the Buyer is deemed to have accepted that the product will be custom-made and therefore waived their right of withdrawal.
ARTICLE 7 – RIGHT OF EXCHANGE
Although there is no right of withdrawal, the right of exchange is granted in the following cases:
- Size incompatibility: If customer service is contacted within 7 days from the delivery date, one free size exchange is offered for each order.
- Manufacturing defect: The detected defect is examined by the quality control unit; the result is notified within 5 business days. If the defect is confirmed, the Buyer may request an exchange for any product they wish.
For exchange, the product must be sent unused, with its original tag, invoice, and in its original packaging. Products sent without prior approval from customer service may not be accepted.
ARTICLE 8 – ORDER CANCELLATION
Orders can be canceled through the following channels until 16:00 on the same business day:
- Phone: +90 532 501 3022
- Email: info@mydreamscollection.com
After this period, cancellation requests cannot be accepted as the production process will have started.
ARTICLE 9 – PRIVACY
The personal data of the Buyer are processed for the purpose of carrying out order, delivery, and customer service processes and are not shared with third parties. Personal data are protected within the framework of the Personal Data Protection Law No. 6698.
ARTICLE 10 – DISPUTE RESOLUTION
In disputes arising from this agreement, conciliation between the parties shall first be attempted. For disputes that cannot be resolved, the Gebze District Consumer Arbitration Committee and Gebze Consumer Courts are authorized under Law No. 6502.
ARTICLE 11 – EFFECTIVENESS
This agreement enters into force when the Buyer approves the order and declares that they accept this agreement along with the preliminary information form.
This agreement has been prepared within the scope of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.